Refund policy

Last updated: August 12, 2026

CMD Collectibles (China Manufacturing Direct Inc) produces limited-run collectibles sold on a preorder campaign basis — like a crowdfunding campaign, your order during the preorder window is a commitment that determines how many units we manufacture. Because production quantities are locked to committed orders, our refund terms are tied to the preorder window.

1. While the Preorder Window Is Open

You may cancel your order at any time before the preorder window for that product closes for a full refund to your original payment method. Submit a cancellation request through the customer support widget on our Site with your order number. The preorder window close date is shown on each campaign's product page.

2. After the Preorder Window Closes — All Sales Final

Once a product's preorder window closes, your order enters our production commitment and all sales are final. Cancellations, refunds, and exchanges are not available after window close, including during the production and shipping period. Production delays do not void this policy — estimated shipping windows are estimates (see our Shipping Policy), and by ordering you accept that timelines may shift.

In-stock (non-preorder) items are final sale at the time of purchase.

This policy does not affect your rights under Sections 3 and 4 below, or any rights you have under applicable consumer protection law that cannot be waived.

3. Damaged, Defective, or Incorrect Items

We stand behind what we make. If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and clear photos of the item, its packaging, and the shipping box. We will make it right with a replacement, replacement parts, or — where a replacement is not possible — a refund, at no cost to you.

Collectible-grade note: minor exterior shelf wear to product packaging (small creases, scuffs, or corner dings on the box) that does not affect the product itself can occur in international transit and is not considered a defect. We use protective outer cartons, but we cannot guarantee mint outer boxes.

4. European Union and United Kingdom Customers

If you are a consumer in the EU or UK, you have a statutory right of withdrawal for 14 days after receiving physical goods, which applies regardless of Section 2. To exercise it, notify us within 14 days of delivery; items must be returned unused in their original packaging, and return shipping is at your expense. Nothing in this policy limits rights you have under applicable consumer protection law.

5. Undeliverable and Refused Parcels

Orders refused at customs, abandoned due to unpaid destination duties, or undeliverable because required customs information (tax ID, national identifier) was not provided after our request are not eligible for a refund of shipping costs. If such a parcel is returned to us, we will contact you to arrange reshipment at your expense; where reshipment is not possible, we will refund the product price minus outbound and return shipping costs actually incurred.

6. Refund Method and Timing

All approved refunds are issued to the original payment method only. Depending on your bank or payment provider, refunds may take 5–10 business days to appear after processing. If your payment method has expired or closed, the funds are returned through the card network to the underlying account — contact your bank.

Contact

China Manufacturing Direct Inc
6 Journey, Suite 170
Aliso Viejo, CA 92656, United States
Support and fastest contact: via the customer support widget on our Site